1. order successful: Once your payment is completed, you will receive an order confirmation to the email id you provided when you made your order. Please make sure you enter an accurate email ID. If you have signed up for a user account on our online shop, then you can sign in to follow your order status.
  2. order shipped: Once your order has been shipped you will receive a shipping confirmation. This usually happens 1-3 business days after your order confirmation. Local holidays apply.
  3. delivery status: You can track your parcel with the details provided in the shipping confirmation: the Registration / Tracking / Consignment Number and the instructions on how to check its delivery status. You can track through the India Post “mail service”, or via Global Track And Trace, or via the online tracking system of your national post service.

* Note: The international post tracking system is currently not working for US, Canada, Australia, New Zealand, Belgium.

* If you did not receive any emails from us, please do also check your spam-mail just in case. If it is not there, then it is possible that you made a typing mistake when you entered your email id into our system. Please contact us at [email protected].

We would be happy that you receive your order smoothly. You can support this by tracking your parcel yourself regularly.



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