Your parcel will be delivered by your national post service to the shipping address you provided when you made your order. Because the orders are posted as ‘registered letter’, the delivery handover usually requires a signature from the addressee, and the parcel cannot be left in your letter box.

  • If nobody is present at the delivery address at the time of delivery, the delivery person might try to deliver it again another day, or will leave a note, asking you to pick it up yourself from your local post office. You can check for this note in your letter box.
  • If you are unsure about the delivery status of your parcel, then track your parcel online for more information and check in with your local post office. You can also check if it was delivered to your neighbours.
  • If the tracking information shows that delivery attempted was attempted unsuccessfully, then contact your local post office.

To find your local post office within India, check India Post “locate post office”

  • If you receive notice that your parcel is waiting for you to pick it up at your local post office, please do soon. We would be happy that you receive your order smoothly and avoid that your parcel is returned to us upon not having been picked up for too long and additional shipping charges for you in case we have to send it to you again.
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