In case after 18 days you have not received your order, please:
  1. track your parcel online, and
  2. check with your local post office and neighbors to locate it, maybe it was delivered in your absence,
  3. do feel free to get in touch with us.

Parcels are considered lost if they don’t reach within 21 working days after shipment. If that is the case, please contact us regarding your order at

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