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Unclaimed parcel policy

In case your parcel is returned to us because you did not keep track of claiming it in time before your local post office sends it back, we ask you to bear the extra costs. Reshipment is only [...]

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Incorrect address policy

You are responsible for making sure that you provide an accurate shipping address when you make your order in the online shop. This is the address we will use to post your order. In case you [...]

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Lost package policy

In case after 18 days you have not received your order, please: track your parcel online, and check with your local post office and neighbors to locate it, maybe it was delivered in your absence, [...]

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Shipping expenses

For shipping destinations within India with a purchase value above INR 400, the posting through India Post Service is already included. For purchases below INR 400, shipping expenses INR 50 [...]

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Check the status of your order

order successful: Once your payment is completed, you will receive an order confirmation to the email id you provided when you made your order. Please make sure you enter an accurate email ID. If [...]

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Delivery point

Your parcel will be delivered by your national post service to the shipping address you provided when you made your order. Because the orders are posted as ‘registered letter’, the [...]

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Shipping confirmation

Once your parcel is shipped, you will receive a shipping confirmation email to the email id that you provided when you made your order. Please do also check your spam-mail just in case. This [...]

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