Terms and Conditions

Order policy for online shop customers

General order policy

Upon making your order, please do provide an email address where we can reach you if required. Please make sure you enter it correctly. This is where we will send you your payment receipt and the information to track your order status. If you need to make a correction please email us to order@ecofemme.org.

We process your order within 1-3 working days of you making your order.

All online discount offers are for personal use customers only.

If you order a large quantity of items in our online shop, we will contact you before processing your order. Decisions on large quantities are subjective to individual cases.

If you want to become a retailer of our products, please contact us on sales@ecofemme.org for the product catalog with whole sale price and for bulk orders.

Your payment

For the billing address, please enter the address your bank card was registered for. This is to make sure that your bank accepts your payment.

You have the option to pay via the payment gateway CCAvenue with credit card, debit card (only if issued in India), Internet banking (for Indian banks only), PayTm, or via the payment gateway PayPal. If you pay via CCAvenue, the site will redirect you to CCAvenue, where you can enter your payment details. If you pay via PayPal, the site will redirect you to PayPal, where you can log into your account if you have one, or can sign up for one. (Use of PayPal account is not possible for payments within India.)

Prices in converted currencies

Please note that when you choose to display the prices in a currency other than Indian Rupees, that these currency conversions are estimated and should be used for informational purposes only. The prices displayed on our website are by Yahoo! Finance. Your bank and PayPal might be using a different conversion gateway, resulting in different figures in your currency on your payment receipt. If in doubt, you can choose to make the payment in Indian Rupees.

Your order confirmation / invoice

To support eco-friendly purposes, we do not include a printed invoice in your shipment. If you pay via PayPal, you will receive a payment confirmation directly from PayPal to the email account you have provided to them. If you pay via CCAvenue, you will receive an order confirmation with payment details directly from CCAvenue to the email address that you provided in the online shop upon making your order. Please do also check your spam-mail just in case.

Customer complaints

We hope you’ll be satisfied with your Eco Femme pads! However, in the event that you experience a problem with your purchase, we ask you to let us know the reason of your discontent so that we can find the best solution for you. To make suggestions contact us by email at order@ecofemme.org.

If you have purchased Eco Femme products from a re-seller, we do not accept returns nor offer replacement. In this event, visit or contact the store where you purchased the products.

Canceling or changing your order before shipment

You can cancel or change your order if you contact us before it is shipped. In this case we advise you to directly drop us an email to order@ecofemme.org asking for a refund and stating the reason for it.

Cancelling your order after shipment

If you wish to send back your order, you have 45 days (from the date of purchase) to ask for a refund and mail us back the products (mailing costs at your charge). Please note that the refund will only happen once we receive the products at our office. You will not receive a refund on the transport cost. Please contact us at order@ecofemme.org.

Incorrect address policy

You are responsible for making sure that the shipping address you have provided when you check-out of the online shop is accurate. This is the address we will use to ship your order. In case you note that the shipping address you provided is incorrect, please contact us immediately (order@ecofemme.org). In case your parcel is returned to us due to incorrect address provided by you, we can reship it at your expense. Reshipment is only available once your parcel has been returned to us.

Unclaimed parcel policy

In case your parcel is returned to us because you did not keep track of claiming it in time before your local post office sends it back, we ask you to bear the extra costs. Reshipment is only available once your parcel has been returned to us.

Shipping and delivery policy

Shipment

Orders are mailed in Eco Femme envelopes or plain shipping boxes, depending on the size of your order, and with Eco Femme’s return address noted on the item.

Orders are mailed through India Post Service to all destinations in your name. International addressees will receive their parcel through the national post service of their country. This means that upon making your order you are aware of this and you agree that liability for your parcel lies with the Post Service from the moment it is handed over to them. You can support the smooth arrival by tracking your parcel yourself regularly.

Shipment confirmation

Once your parcel is shipped, you will receive a confirmation email to the email address that you provided upon making your order. This email contains the Registration/Tracking/Consignment Number of your parcel as well as instructions on how to check its status. Please do also check your spam-mail just in case. You can track its location through the India Post “mail service” or via Global Track And Trace. We would be happy that you receive your order smoothly. You can support this by tracking your parcel yourself regularly.

Delivery point

Orders are sent as ‘registered letter’. This means, that delivery handover might require a signature from you. If at the time nobody is present at the delivery address, the delivery person of your local post service might leave a note asking you to pick it up yourself. Just in case, please do check for this note in your letter box and with your neighbors. If you are unsure, track the location of your parcel online and check in with your local post office. In case you find out that your parcel is waiting for you to pick it up at your local post office, please do soon. We would be happy that you receive your order smoothly and avoid your parcel being returned to us upon not having been picked up for too long. We hope to avoid additional shipping charges for you in case we have to send it to you again.

Note: To find your local post office within India, check India Post “locate post office”

Approximate transit time for destination within India

India Post speed-post gives a time frame of 2-7 days.

Approximate transit time for destination outside of India

India Post Service gives a time frame of 10 to 15 business days for international registered parcels.

Our experience is, that the parcels leave India within 2-3 days after we send them out of the Eco Femme office.

Note: India Post Service has no influence on shipping timing or custom clearance timing within the country of destination.

  • Currently the parcels sent to Italy are taking a long time with Italy Post.
  • In some cases in Germany and France the custom service takes 1-2 weeks to release parcels to Deutsche Post / La Poste France.
  • We have observed that some parcels going to the UK take a little more time.

* You can support a smooth delivery by tracking your parcel and if you see information that your parcel is in customs, then you can contact your local post office for information about how to get your parcel.

In case after 18 business days the post service tracking does not show information that the parcel was delivered, we will send an email to the customer, to check in. Please check your spam folder.

For the countries US, Canada, Australia, New Zealand, Belgium whose post services do not update the tracking information, we generally send a check in email after 15 business days to confirm the arrival. Please check your spam folder.

Check the status of your order

Once your parcel is shipped, you will receive a confirmation email to the email address that you provided upon making your order. This email contains the Registration/Tracking/Consignment Number of your parcel as well as instructions on how to check its status. Please do also check your spam-mail just in case. You can track its location through the India Post “mail service” or via Global Track And Trace. We would be happy that you receive your order smoothly. You can support this by tracking your parcel yourself regularly.

Note: The international post tracking system is currently not working for US, Canada, Australia, New Zealand, Belgium.

Shipping expenses

For purchases to shipping destinations within India, which are above Rs 400, the posting through India Post Service is included in the product price. For purchases below that, we add Rs 50 for shipping expenses.

For shipping destinations outside of India, the shipping charges through India Post Service are included in all purchases.

* In case your parcel is returned to us because the address you supplied was incorrect or you did not keep track of claiming it from your local post office in time before they send it back, we ask you to bear the extra costs. We are a social enterprise where our profits go into social educational programs on menstruation. We preserve our margin to support these programs and hope you understand and support us.

Customs fees for delivery destinations outside of India

While in general, this does not happen to the parcels we send, your parcel may be subject to customs or duty fees upon arrival in your country. Customs policies vary from country to country and fees can be charged for parcels exceeding a certain value. Please keep this in mind at the time of purchase. If in doubt, please check yourself with your local post office prior to ordering. Eco Femme does not bear responsibility for this: You are responsible for any customs or duty fees on your order and Eco Femme cannot grant refunds.

Lost package policy
In case after 18 days you have not received your order, please 1. track your parcel online, and 2. check with your local post office and neighbors to locate it, maybe it was delivered in your absence, 3. do feel free to get in touch with us.

Parcels are considered lost if they don’t reach within 21 working days after shipment. If that is the case, please contact us regarding your order at order@ecofemme.org.

Incorrect address policy

You are responsible for making sure that the address you have provided when you check-out of the online shop is accurate. This is the address we will use to ship your order. In case you note that the shipping address you provided is incorrect, please contact us immediately (order@ecofemme.org). In case your parcel is returned to us due to incorrect address provided by you, we can reship it at your expense. Reshipment is only available once your parcel has been returned to us.

Unclaimed parcel policy

In case your parcel is returned to us because you did not keep track of claiming it in time before your local post office sends it back, we ask you to bear the extra costs. Reshipment is only available once your parcel has been returned to us.

Privacy policy

Our commitment to privacy

Your privacy is important to us. To make you feel how we, Eco Femme, protect your privacy we provide this notice explaining our online information practices and the choices you can make about the way your information is collected and used. To make this notice easy to find, we make it available on our homepage and at every point where personally identifiable information may be requested.

The information we collect

This notice applies to all information collected or submitted on our website. On some pages, you can order products, make requests, and register to receive materials. The types of personal information collected at these pages are:

  • Name
  • Address
  • E-mail address
  • Phone number
How we use information

We, Eco Femme, use the information you provide about yourself when placing an order only to complete that order. We do not share this information with outside parties except to the extent necessary to complete that order.

We use return e-mail addresses to answer the e-mail we receive. Such addresses are not used for any other purpose and are not shared with outside parties.

You can register with our website if you would like to receive our newsletter as well as updates on our new products and services. Information you submit on our website will not be used for this purpose unless you fill out the registration form.

Finally, we never use or share the personally identifiable information provided to us online in ways unrelated to the ones described above without also providing you an opportunity to opt out or otherwise prohibit such unrelated uses.

Data security and our service providers

To run our online shop we, Eco Femme, use 3 different service providers. WooCommerce is the platform on which the eshop runs while PayPal and CCAvenue are the payment gateways. Those service providers won’t use your personal data after your purchase with us.

You can read their privacy policies here: CCAvenue , PayPal.

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